Account Manager

 

Full-time, San Francisco

 

Description

As Account Manager, you play a central role: responsible for retaining business and developing relationships with our most strategic, sophisticated clients. You will work closely with client decision-makers including superintendents of school districts, leaders of charter management organizations, and state education leaders.

 

Responsibilities

  • Collaborate closely with Vidcode partners to design and deliver seamless and valuable experiences to clients, including participating in the development and review of client-facing materials related to data use, training, and engagement
  • Onboard new accounts to Vidcode either remotely or in-person
  • Represent Vidcode in local/regional industry events, conferences, organizations, and affiliations
  • Manage renewal cycles (including renewals tied to RFPs, school board approvals, and disparate funding sources)
  • Design and manage a coordinated system of high touch/outreach to clients spanning the full lifecycle of contract and/or subscription
  • Design and manage product rollout to clients, ensuring clients adopt new products and features
  • Manage relationships with existing accounts for customer satisfaction. Support customers as needed on their questions or concerns.
  • Upsell additional products as well as obtain referrals

 

Who we’re looking for

  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders, superintendents, and board members (phone, email, and in-person)
  • Extremely organized and detail oriented
  • Passion for education, particularly addressing issues of equity and computer science
  • Experience in renewal oriented account management; demonstrated track record of building client relationships, retaining accounts, and growing business
  • 1 – 3 years in a position managing clients directly

These are all added bonuses, but not necessary:

  • Professional experience working in or with large school districts, state departments of education, or other large education organizations; demonstrated savviness about the inner-workings and politics of decision making
  • Demonstrated ability to communicate and present credibly and effectively at all levels of the organization, including Superintendent, CAO, CIO, and Director level

 

Benefits

  • Dynamic and curious team
  • Local and national travel
  • Exciting ever-changing work
  • The ability to impact a growing team
  • Healthcare Reimbursement Arrangement (HRA)
  • 20 days paid time off per year

 

Please send a cover letter and resume to leandra@vidcode.com with the subject line “Account Manager.”